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Privacy Policy and Terms of Use

Privacy Policy:

Introduction
At West Idaho iMedCare, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our telemedicine and urgent care services.​

By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with our policy, please refrain from using our services.​

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

  • Name

  • Email Address

  • Phone Number

  • Medical Information: Including any health details you may share when booking appointments or during consultations.

Usage Data

  • Browser Type

  • Device Information

  • IP Address

  • Pages Visited
    This data helps us to improve our website and services.

2. How We Use Your Information

We use your personal information to:

  • Provide telemedicine and urgent care services.

  • Schedule appointments and communicate with you about your care.

  • Respond to inquiries and customer support requests.

  • Improve our website and services.

  • Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third-party partners to provide services such as:

  • Medical service providers (doctors, specialists, and technicians involved in your care).

  • Payment processors to complete transactions.

  • Legal and regulatory authorities as required by law.

4. Data Security

We take reasonable precautions to protect your information, including encryption and secure storage. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of any inaccurate or incomplete information.

  • Deletion: Request that we delete your personal data, subject to certain exceptions.

  • Opt-Out: Unsubscribe from promotional emails by clicking the unsubscribe link or contacting us directly.

If you wish to exercise any of these rights, please contact us at admin@westidahoimedcare.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies, but some parts of the website may not function properly without them.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with the new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

10. HIPAA Compliance and Protected Health Information (PHI)

West Idaho iMedCare does not collect or store any Protected Health Information (PHI) directly through our website. Any personal health data shared through our website is limited to general information necessary for booking appointments or providing non-medical services.

When we collect and handle PHI in the course of providing telemedicine or urgent care services, we do so in full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We utilize Jane App, a secure telemedicine and practice management platform, to process and store PHI in a manner that meets HIPAA's stringent privacy and security requirements.

  • Confidentiality: PHI is securely stored and transmitted in compliance with HIPAA regulations, ensuring that your health information remains confidential.

  • Third-Party Compliance: Jane App, as our business associate, is contractually obligated to safeguard your PHI and comply with HIPAA requirements through a Business Associate Agreement (BAA).

  • Patient Rights: You retain full rights to access, correct, or request restrictions on your PHI, in accordance with HIPAA guidelines.

By using our services, you acknowledge that any PHI you share will be securely managed and protected in accordance with HIPAA standards through our use of Jane App.

​

Terms of Use:

1. Introduction
Welcome to West Idaho iMedCare! By using our website (westidahoimedcare.com) and telemedicine and urgent care services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with these terms, you should refrain from using our website and services.

2. Services Provided
West Idaho iMedCare offers telemedicine and urgent care services, including but not limited to:

  • Virtual consultations with healthcare professionals.

  • Home visits for urgent care needs.

  • Medical advice and prescriptions, when appropriate.

Our services are provided through secure platforms and in accordance with applicable medical standards.

3. Eligibility
You must be at least 18 years old to use our services. If you are under 18, you may only use our services with the consent of a parent or guardian. By using our services, you affirm that you meet the eligibility requirements.

4. Patient Responsibilities
By using our services, you agree to:

  • Provide accurate, truthful, and up-to-date information during consultations.

  • Follow the instructions of our healthcare professionals to ensure the best possible care.

  • Keep your medical information confidential and notify us of any changes.

  • Understand that telemedicine consultations are not a substitute for emergency care.

5. Appointment and Cancellations

  • Appointments: Appointments can be scheduled through our website or via phone. You will receive a confirmation once your appointment is booked.

  • Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Late cancellations or missed appointments may incur a fee.

6. Payment for Services
West Idaho iMedCare accepts payment through secure online payment platforms. By using our services, you agree to pay the applicable fees for the services provided. Payment may be required before or after your consultation, depending on the service rendered.

We may also accept insurance for certain services, and it is your responsibility to verify whether your insurance covers telemedicine or urgent care services.

7. Medical Records and Privacy
We are committed to maintaining the privacy and confidentiality of your medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). For more information on how we collect, use, and protect your personal health information, please refer to our Privacy Policy.

8. Use of Website
You agree not to use our website for any unlawful or prohibited purpose. You agree not to:

  • Engage in any behavior that could disrupt the website or its services.

  • Use the website to transmit harmful content, including viruses, malware, or other malicious software.

  • Attempt to gain unauthorized access to any part of the website or its related systems.

9. Limitation of Liability
West Idaho iMedCare and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website, including but not limited to loss of data, business interruption, or personal injury. Our liability is limited to the maximum extent allowed by law.

10. Dispute Resolution
In the event of a dispute between you and West Idaho iMedCare, we encourage you to contact us directly to resolve the issue. If a resolution cannot be reached, any disputes will be handled through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The venue for arbitration shall be in [insert your location].

11. Changes to Terms
West Idaho iMedCare reserves the right to update, modify, or change these Terms of Service at any time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website and services after changes have been made constitutes your acceptance of those changes.

12. Contact Us
If you have any questions about these Terms of Service or need further clarification, please contact us:

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Customization Notes:

  • Effective Date: Don’t forget to insert the date when the terms become effective.

  • Insurance: If your services accept insurance, you may want to add more details on that process.

  • Dispute Resolution: Depending on your jurisdiction, the dispute resolution method could vary. Make sure to review the legal requirements in your area.

Once you’ve filled in any missing details and customized it, I recommend reviewing this document with a legal expert to ensure it fully complies with local regulations and the specifics of your practice.

Let me know if you need any more adjustments or have any questions!

You said:

I want want it to be known that we a cashed based practice that is fee for service and we do not use insurance directly, but that they can use insurace for prescriptions and or service that we recommend and prescribe, but make sound legal

ChatGPT said:

Sure! Here’s an updated version of your Terms of Service with that important information included in a clear and legally-sound manner. I’ve added a section to clarify that your practice is cash-based, fee-for-service, and that patients may use insurance for prescriptions or other services that you recommend:

Terms of Service for West Idaho iMedCare

Effective Date: [Insert Date]

1. Introduction
Welcome to West Idaho iMedCare! By using our website (westidahoimedcare.com) and telemedicine and urgent care services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with these terms, you should refrain from using our website and services.

2. Services Provided
West Idaho iMedCare offers telemedicine and urgent care services, including but not limited to:

  • Virtual consultations with healthcare professionals.

  • Home visits for urgent care needs.

  • Medical advice and prescriptions, when appropriate.

Our services are provided through secure platforms and in accordance with applicable medical standards.

3. Eligibility
You must be at least 18 years old to use our services. If you are under 18, you may only use our services with the consent of a parent or guardian. By using our services, you affirm that you meet the eligibility requirements.

4. Patient Responsibilities
By using our services, you agree to:

  • Provide accurate, truthful, and up-to-date information during consultations.

  • Follow the instructions of our healthcare professionals to ensure the best possible care.

  • Keep your medical information confidential and notify us of any changes.

  • Understand that telemedicine consultations are not a substitute for emergency care.

5. Appointment and Cancellations

  • Appointments: Appointments can be scheduled through our website or via phone. You will receive a confirmation once your appointment is booked.

  • Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Late cancellations or missed appointments may incur a fee.

6. Payment for Services
West Idaho iMedCare operates as a cash-based, fee-for-service practice. We do not directly accept or process insurance claims for payment for telemedicine or urgent care services.

  • All services rendered are due for payment at the time of service.

  • You are responsible for paying the full fee for the consultation or service directly to us.

  • Insurance Use: While we do not process insurance directly, you may be able to submit a claim to your insurance provider for prescriptions or other services we recommend and prescribe during the course of your consultation. It is your responsibility to contact your insurance company to determine if they will reimburse you for these services.

By using our services, you agree to pay for the services provided in accordance with our fee schedule and understand that insurance claims for services rendered are your responsibility.

7. Medical Records and Privacy
We are committed to maintaining the privacy and confidentiality of your medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). For more information on how we collect, use, and protect your personal health information, please refer to our Privacy Policy.

8. Use of Website
You agree not to use our website for any unlawful or prohibited purpose. You agree not to:

  • Engage in any behavior that could disrupt the website or its services.

  • Use the website to transmit harmful content, including viruses, malware, or other malicious software.

  • Attempt to gain unauthorized access to any part of the website or its related systems.

9. Limitation of Liability
West Idaho iMedCare and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website, including but not limited to loss of data, business interruption, or personal injury. Our liability is limited to the maximum extent allowed by law.

10. Dispute Resolution
In the event of a dispute between you and West Idaho iMedCare, we encourage you to contact us directly to resolve the issue. If a resolution cannot be reached, any disputes will be handled through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The venue for arbitration shall be in [insert your location].

11. Changes to Terms
West Idaho iMedCare reserves the right to update, modify, or change these Terms of Service at any time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website and services after changes have been made constitutes your acceptance of those changes.

12. Contact Us
If you have any questions about these Terms of Service or need further clarification, please contact us:

Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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